Terms and Conditions

Last updated: 2025

1. Introduction

Welcome to eldercovercomp.com, your trusted provider of insurance services for retirees. These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

2. Eligibility

Our insurance policies are designed for individuals aged 60 and over. Applicants must meet eligibility criteria as outlined in your policy documentation.

3. Insurance Coverage

Coverage options include health insurance, life insurance, and travel insurance tailored for retirees. Specific benefits, limits, and exclusions are detailed in your policy schedule.

4. Premiums and Payments

Premiums must be paid in accordance with the payment schedule in your policy. We accept credit card, bank transfer, or direct debit. Failure to pay premiums may result in policy cancellation.

5. Refund Policy

We strive to ensure customer satisfaction. If you are not completely satisfied with your policy, you may request a refund subject to the conditions below.

5.1 Refund Eligibility

To qualify for a refund, you must request cancellation within 14 days of policy commencement. After this period, partial refunds may apply based on the coverage period used.

5.2 Refund Process

To initiate a refund, please contact our support team by telephone at +61493234986 or complete our contact form. Provide your policy number and cancellation request in writing.

5.3 Timing and Fees

Refunds will be processed within 30 days of approval. Administrative fees may be deducted as stated in your policy schedule.

6. Limitation of Liability

Except as required by law, eldercovercomp.com will not be liable for any indirect, incidental, or consequential damages arising from your use of our services.

7. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

8. Contact Information

Registered Address:
Sydney Opera House
Bennelong Point
Sydney NSW 2000
Australia

Phone: +61493234986

Business ID: 69265698603

For further assistance, please complete our online form.